Account Opening

• How long does it take to open a live account?

• How do I change the leverage on my account?

• Do I need to download any software before I start trading?

• What is the difference between STP/ECN and real accounts?

• Can I trade micro lots with a deposit of over 10,000 USD?

• I forgot the password to my Client Portal. What should I do?

• How do I open an additional account?

• I have two accounts, and I made a deposit to the wrong account, how can I transfer the funds to my different account?

• What proof of address document is required?

Client Funding

• How do I deposit funds into my trading account?

• Which currencies can I use to deposit funds into my trading account?

• Can I withdraw funds when I have open positions?

• What are the relevant fees per payment method?

• How can I withdraw my profits?

• What are the different payment methods I can use to fund my account?

• Why have you charged my account on the withdrawal? You have withdrawn more than the amount I had requested.

Getting started

• How to start your trading journey

• Why do I need to submit my documents for account validation?

• When do I need to upload my documents again?

• Do I need to upload my documents again if I open a new trading account and my first trading account has already been validated?

• How do I know if my account has been verified?

• How long will it take to verify my account?

Trading

• What are the trading hours?

• The price on the chart is different from the price appearing on my trading terminal. Why?

• My order was stop-out. Why?

• I am getting “Requotes”. What does this mean?

• Does the company offer negative balance protection?

• My pending order was deleted. Why?

• Can I cancel an instant order request?

• What is the lowest volume I can trade?

• Why is your spread so high on EURUSD/GBPUSD (e.g. over ten pips)?

• Do you support trailing stops and expert advisors?